Register Early and Save


Join us March 27-29, 2017

David L. Lawrence Convention Center Pittsburgh, PA

Martha Brooke is speaking at Operations Summit 2017

Martha Brooke will be presenting during the session "How is the Voice of the Customer Speaking to You?" this March in Pittsburgh
Use VIP Code "SPEAKER" and save $100 off your pass!

Hear from the Industry Thought Leaders Including

Tim Sailor

Navigo Consulting Group Founder

Debra Ellis

Wilson & Ellis Consulting President

Rob Martinez

Shipware, LLC President & CEO

Tim Holody

Seta Corporation COO

Summit Highlights

Dive into the innovation, strategies and tactics you’ll need to suceed in today’s ecommerce environment. From increasing customer satisfaction to boosting productivity and cutting costs you’ll leave with answers to your top questions.

Omnichannel Operations Track
Omnichannel operations are becoming table stakes in direct-to-customer businesses, as customers demand the same great experience – and service level – no matter how and where they shop.

Executive & Management Track
Over two days, these high-level focused sessions will go in depth on key topics that resonate with operations and fulfillment executives, presented in a format which allows for rich interaction and peer-to-peer networking.

Warehouse & Fulfillment Track
How optimized are your warehouse operations? How can you take them to the next level? How much does automation play a part in your DC – and what functions should you consider automating? How efficient are your packaging processes, and how do they address industry changes?
Shipping & Delivery Track
As the world of direct-to-consumer shipping and delivery gets ever more complex – with new players emerging and established ones making tactical counter-moves – merchants need to keep on top of their game to remain competitive.
Customer Experience Track
With so much emphasis being placed on customer care excellence, contact center and customer service professionals need to go through a continual process of review, innovate and execute to ensure satisfaction, build loyalty and drive sales.

Join us to Increase Productivity, Cut Costs & Boost Customer Satisfaction

Have questions? Contact us any time at [email protected]

Our Partners

Gain face-to-face access to the over 70 leading solution providers on hand with the latest products and services exclusively geared for e-commerce and catalog direct-to-customer operations & fulfillment.

Headline Sponsor:

Platinum Sponsors: